Privacy Policy
Privacy Policy for Olive and Plum Limited
Effective Date: 1st October 2024
At Olive and Plum Limited (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you engage with us for art retreats, whether in the UK or globally.
Please read this Privacy Policy carefully to understand how we handle your information. By engaging with us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
a. Personal Identification Information
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Name
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Email address
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Postal address
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Phone number
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Date of birth
b. Payment Information
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Billing address
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Credit/debit card details or other payment information when you purchase a retreat or service.
c. Travel Information
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Passport details (for international retreats)
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Flight information and other travel details
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Travel insurance policy details
d. Health and Dietary Information
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Health-related information or dietary preferences (voluntarily provided by you) to ensure a safe and comfortable retreat experience.
e. Technical Data
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IP address, browser type, and device information when you visit our website.
f. Marketing and Communications Data
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Preferences regarding receiving marketing communications from us.
2. How We Use Your Information
We use your personal information for the following purposes:
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Retreat Booking and Administration: To process your bookings, handle payments, and provide pre-retreat communications.
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Customer Support: To respond to inquiries or provide updates regarding your participation in retreats.
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Personalisation: To accommodate special requests, including dietary or health needs.
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Marketing: To send you information about upcoming retreats, offers, or newsletters, provided you have given us consent.
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Legal Obligations: To comply with laws, regulations, or legal proceedings.
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Website Experience: To improve user experience on our website through analytics.
3. How We Share Your Information
We will not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties under certain circumstances:
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Service Providers: Third-party vendors such as payment processors, travel service providers, and accommodation partners for the purpose of fulfilling retreat bookings.
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Legal Compliance: If required by law, or to protect the rights, property, or safety of Olive and Plum Limited or others.
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Business Transfers: In the event of a business reorganisation, merger, or sale, your information may be transferred as part of the transaction.
4. Data Security
We take appropriate measures to secure your personal information and protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:
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Encryption of sensitive information (e.g., payment details)
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Secure servers for data storage
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Access control measures to ensure only authorized personnel handle your personal data
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. This includes retaining your data for as long as required by law or to resolve disputes, and enforce agreements.
6. Your Rights
You have the following rights regarding your personal data:
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Access: The right to request access to the personal data we hold about you.
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Correction: The right to request corrections to any inaccurate or incomplete personal data.
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Deletion: The right to request deletion of your personal data, subject to legal or contractual obligations.
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Objection: The right to object to the processing of your personal data for marketing or legitimate interest purposes.
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Data Portability: The right to request the transfer of your personal data to another service provider, where applicable.
To exercise any of these rights, please contact us at katie@oliveandplumretreats.com
7. International Data Transfers
As we provide art retreats globally, your personal data may be transferred outside the UK or European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal transfer mechanisms.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information about how you use our website and to improve your experience. For more information, please refer to our Cookie Policy.
9. Marketing Communications
We will only send you marketing communications if you have given us explicit consent. You can opt-out of these communications at any time by:
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Unsubscribing via the link provided in our emails
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Contacting us directly at katie@oliveandplumretreats.com
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes through our website or by email. Please review this policy periodically for updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Olive & Plum Limited, Arley Studios, School Bank, Arley, Worcestershire, DY12 1XG
Email: katie@oliveandplumretreats.com
By engaging with Olive and Plum Limited, you agree to the terms of this Privacy Policy.
This Privacy Policy aims to provide a clear understanding of how your personal information is handled and your rights regarding that information.
